FAQ

Soccer248 is a UK-based online football store offering a wide range of football boots, footballs, team kits, and accessories from top brands like Nike, Adidas, New Balance, Mizuno, and Skechers. We provide high-quality football equipment for players, teams, and fans.

Our team is available Monday to Friday, 9:00 AM – 5:00 PM. All enquiries received outside these hours will be responded to on the next business day.

You can contact our customer service team via phone 01727 326903 or via email to team@soccer248.com

We accept a range of secure payment methods for online orders, including:

· Debit cards / Credit cards

· PayPal

· Klarna

· Clearpay

· Google Pay

· Shop Pay

Yes, the prices include VAT for customers within the UK.

However, for customers ordering from outside the UK, prices are displayed excluding VAT. Your order may be subject to customs duties or import taxes when it arrives in your country. We are legally required to declare the full value of each order for international shipments.

Delivery costs are as follows:

· £3.65 for orders under £15

· £6.35 for orders £15 - £50

· Free for orders over £50

Yes, we offer worldwide shipping. Delivery times and costs vary depending on your location and shipping method selected at checkout. Your order may be subject to customs duties or import taxes when it arrives in your country. We are legally required to declare the full value of each order for international shipments.

Most orders are despatched within 24–48 hours.

If an item is not in stock, we will notify you with an expected despatch date.

We use a range of trusted couriers, including: Royal Mail, Parcel Force, DPD, DX, FedEx, DHL, and UPS.

If no one is available to receive your order when our carrier attempts delivery, they will leave a notification of the attempted delivery.

The note will explain what to do next — whether you need to contact the carrier to arrange a new delivery date, collect the parcel in person, or if the carrier will re-attempt delivery the following day.

Orders are usually packed and dispatched within 1 working day.

If you need to cancel your order before it has been posted, please contact our Customer Services team on 01727 326903 as soon as possible. We’ll do our best to stop the dispatch and process your cancellation.

If you receive an item you no longer want, you can return it to us in an unused condition within 14 days of receiving it.

We will be happy to refund your money, excluding the cost of postage.

Please send returns to the following address:

Soccer248

4 Metro Centre, Ronsons Way, St Albans Road, Sandridge, St Albans, Hertfordshire, AL4 9QT

If your order arrives damaged or not as ordered, please get in touch with our Customer Services team as soon as possible on 01727 326903 or email us on team@soccer248.com.

We’ll make sure to replace the item or issue a refund as soon as possible, so your order is resolved

Yes! You’re welcome to visit our catalogue store in person:

Soccer248 4 Metro Centre, Ronsons Way, St Albans Rd, Sandridge, St Albans, Hertfordshire, AL4 9QT

Yes. Once your order is dispatched, you’ll receive tracking details via email.